Maybe you think your Apple, Ipad & Mac is giving you problems, here are Recalls and free repair programmes for users.
If your iPhone, iPad, Mac, Apple Watch, Apple TV or other Apple product has gone wrong and you don't think it's your fault, you may be able to get Apple (or a company authorised by Apple) to repair it for free, provide a replacement product, or refund your money. You can attempt this on an individual, case-by-case basis - read our guide to your legal rights when getting an iPhone repaired for advice, or our advice on getting a Mac repaired - but in some cases Apple institutes a general recall or free repair programme for a particular product or model that it acknowledges has a congenital problem.
From time to time Apple acknowledges that there is a problem with one of its lines and announces that it will replace such products for free. In this article we cover Apple's current replacement programmes: check to see if your faulty device is included. You might be in line for a free replacement.
Will Apple repair products for free?
Sometimes, but don't depend on it.
Apple product recalls are an unusual occurrence. When it is prepared to admit that a problem is inherent to a product line or certain models within that line, Apple will agree to repair or replace these devices, and either announce this publicly (expecting you to get in touch yourself and seek redress) or in smaller cases contacting affected users proactively.
Apple did this with the iPhone 5, whose power button was prone to failure - your humble reporter went through this process and was able to get a new iPhone 5 at no cost, even though that iPhone went wrong in a completely different way several months down the line.
Apple has also instituted a programme for failing MacBook Pro models that faced an issue known as 'staingate', following a saga that caused distress and frustration for many of our readers.
But for most problems you'll need to approach Apple as an individual, and demonstrate that the issue was fundamental to the product rather than something that has developed over months and years of ownership. In those cases you will generally need to fall back on your warranty and insurance rights.
For more information on your legal rights and best options when getting an Apple product replaced, repaired or refunded, see Will Apple replace my broken iPhone for free? And we will list other Apple product recalls and free repair programmes in the rest of this article.

iPhone repairs and recalls

Below are details of some of the product recalls Apple has announced for the iPhone.
You can check your serial number on Apple's website to see if your phone qualifies for one of these programs. You'll find your serial number by going to Settings > General > About > Serial Number.
If you have an affected device, you'll have the choice to take your device to an Apple Store, an Apple authorised service provider or you can send it off to Apple Technical Support.
However, the catch is that if your iPhone has a broken screen, cracked back or any other damage Apple may ask you to pay for that repair.
For those with battery woes but no option to get a replacement from Apple, check out our iPhone battery saving tips for help.

iPhone battery replacement program

At the end of 2016 Apple was found to have been deliberately slowing down older iPhones to preserve battery life and stop unexpected shutdowns.
Apple defended the action saying: "We have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades." However, to make ammends the company has offered to replace the batteries in older iPhones for just £25/$29.

How to find out if your iPhone qualifies

The following handsets might be affected: iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7 and iPhone 7 Plus. You can check the status of the battery by going to Settings > Battery > Battery Health (Beta) where you can see information about overall battery health.

iPhone 6s Unexpected battery shutdown issue

However, there are some iPhones that qualify to have their battery replaced for free.
In November 2016, Apple acknowledged that iPhone 6s handsets made in September and October 2015 were faulty and prone to spontaneous and unexpected shutdowns; it says the issue is battery-related. The firm is therefore willing to offer a free replacement for the battery unit in affected models. This is the iPhone 6s Program for Unexpected Shutdown Issues and you can find out more on Apple's site here.
"Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down," the firm said in a statement. "This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015."
The announcement follows an investigation into reported shutdowns by the China Consumers Association.
In early December 2016 as noted by USA Today, Apple's Chinese support page also acknowledged that 'A small number of customers outside of the affected range have also reported an unexpected shutdown'. Apple continues to offer exchanges for the affected models.
Note this is different to Apple's replacement of batteries for £25/$29 following the revelation in January 2018 that the company has been slowing down some iPhone models that might have suffered from unexpected shutdowns. You can read all about that scheme here: How to get an iPhone battery replaced.

How to find out if your iPhone qualifies

The recall applies to iPhone 6s models manufactured in September and October 2015, as explained above, but is restricted to handsets within a specified serial number range.
You can easily find out if your iPhone is eligible for the recall by visiting Apple's dedicated web page for the programme, and using the serial number checking tool. Open Settings > General > About on your iPhone; the Serial Number is listed as the 11th entry on this page. Type this into the field on Apple's web page and hit Submit to find out if your iPhone qualifies.
9to5Mac offers a list of serial numbers that are eligible. If the fourth and fifth digits in the serial number are any of the following combinations, you should qualify.
·         Q3, Q4, Q5, Q6, Q7, Q8, Q9
·         QC, QD, QF, QG, QH, QJ
If you're not sure, we suggest you visit an Apple Retail Store or Apple Authorized Service Provider and have your device's serial number checked.
Your iPhone also needs to work to qualify for the replacement programme. And they'll check.


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